We are aware of the fact that customer satisfaction is a prerequisite for our effective operation on the market. For this reason, with customer satisfaction in mind and in line with one of the primary values of the entire GPEC Group, we act professionally and continuously improve service standards. We have implemented, maintain and continuously improve the Quality Management System compliant with the requirements of the international standard ISO 9001.
We would like to declare that, as professionals in the field of construction solutions concerning heating, gas and water-sewage networks, we make all effort to provide our customers with services of highest standard and quality.
WE IMPLEMENT THE POLICY THROUGH:
– ensuring that customers’ requirements and expectations are met
– identification of potential, future needs and requirements of our clients
– continuous enhancement of quality of provided services and customer support
– application of materials and technologies of highest standards
– employment of qualified employees and development of their professional qualifications and skills
– involvement of employees in activities improving work quality and safety
– provision of necessary resources for organisation enhancement
– identification of legal requirements and implementation of good practices with the purpose of their observation in all the fields of company operation
– promotion of prosocial initiatives and cooperation with the local community
We intend to make GPEC SERWIS an even more recognisable brand in the industry. Our goals are clearly defined and we know that identification with the company as well as the sense of responsibility for the quality of performed work are the means for completion of the plans we set.